When you take on a job as a kitchen and bathroom remodeler, you want to make sure your client is 100% happy with the work you do. This is especially important for remodelers who are trying to grow their business, as word-of-mouth can help you get more jobs in those crucial first few years.

So how do you ensure every client is delighted with the work you do? It may be simpler than you think! The team at TIC Digital Marketing has a few ideas for simple steps you can take to delight every client you take on.

Get to Know Your Clients Personally

Every client wants to feel like you are giving them special attention. You can foster that feeling by getting to know them personally, and a little personal attention can also help you create spaces that will be more functional for your clients.

During your consultation, you can try asking your client a few personal questions. Do they have children? Pets? What kind of work do they do? What are their hobbies? Questions like these will help your client feel like you’re personally invested in the work that you are doing for them.

Take Notes during Consultations

In the excitement of a consultation, you may have trouble remembering every little detail. That’s why taking good notes is so important. Did the client tell you they prefer a rustic style? Or maybe they mentioned they love the look of their friends’ copper fixtures.

When you hear a small detail like this, write it down and incorporate it into your design. You can even ask them to send you pictures and store them for reference later. Your clients will appreciate knowing that you listened to their suggestions and followed through on them.

Send a Gift after the Job is Completed

Your work isn’t over when you finish the job! You want to make sure your client will think of you next time they need some work done (and refer you to friends and family). Sending a small gift is a great way to accomplish that.

A thank you card is a good start, but you can also consider sending gift cards for local businesses, or even a gift basket with wine, chocolate, or snacks. When your client sees that you sent them a special gift, they will be sure to write you a good review!

Digital Marketing Services for Kitchen and Bathroom Remodelers

Today, we have highlighted some personal touches that can ensure your clients are happy with the work you do. Of course, that’s only half of the equation. A solid digital marketing program will keep those jobs coming in so you can delight even more clients.

For help with your digital marketing, get in touch with TIC Digital Marketing no matter where you are located! Call (858) 480-9932, send an email to [email protected], or fill out the contact form at the bottom of this page to get started on your digital marketing program today.

Action Plan

Take a couple of minutes to apply what you’ve learned here to your own business!

1. Think back to a project you did an exceptionally great job on. How did you make that client feel special?
2. If you haven’t already, research a few potential thank you gift ideas for various sizes of clients. Thank you cards, gift baskets, and gift cards are all great options! And don’t forget to keep a list with links handy for the future.